Detailed Specifications

Training Video

The following training session was held on the 9th of December 2011 and gives an in depth overview of the DOSS DVRs including setting up remote surveillance.

Troubleshooting

New IMS200 Software: DVR Reboots every 10mins while using IMS200 software
The latest version of IMS200 is now available for download from the left. You do not have to download this version unless you are experiencing regular reboots of your DVR while the IMS200 software is connected.

I can’t see all the buttons/icons when I run IMS200 or I can’t find the ‘Save’ button!
It’s probable you have changed your DPI settings for your Windows desktop. If you have changed the scale of Windows’ text and icons, you have also changed your DPI settings. This causes the buttons to be moved so that you can’t see them. Please change your DPI scaling back to 100%. In Windows 7, check "Control Panel -> Display" if you do not have the option to adjust the size of text and other items, you may need to then click "Set custom text size (DPI)". Once you have finished what you have been doing in IMS200, you can put your settings back again.

Web access problems with Internet Explorer 9?
Follow the steps below if you have issues connecting to your DVR using Internet Explorer 9.

1. If you are running a 64bit operating system, make sure to launch the 32bit version of Internet Explorer 9.
• If you are using Windows 7, just click on the start key and type Internet Explorer.
  
2. Enter your DVRs IP address and press enter
3. Click on the Compatibility View icon in the address bar.
   
4. The page should now refresh in compatibility mode and display the login screen.

How do I convert/save my DVR recordings?
You can save/convert your recordings to AVI format only. To do so click the button shown in “Media Player” (supplied on the Software Disc with the DVR).
To save your recording to another format, you will require 3rd party software (for example: Freemake Video Converter) and follow their instructions to convert your saved AVI to your desired format.

Why is the DVR triggering my security alarm system?

The Doss RPDVR series are able to connect to your existing security alarm installation and can trigger an alarm if it thinks the unit is being tampered with. This includes abruptly cutting off the power to the DVR, or illegally stopping the recording process. As soon as power is restored, the DVR will continue to record.

Firmware

It is highly recommended to keep your DVR firmware up to date; especially when using the IMSeye App. When you update IMSeye, make sure you are also running the latest firmware on your DVR.

Note: The new update has been applied to all our warehouse stocks. If you purchased the DOSS RPDVR series before the current Build Date, or you find your RPDVR has an older Build Date, you need to update it.